Tandemz FAQ - Frequently Asked Questions

For what type of user research can participants be recruited on Tandemz?

Tandemz allows you to recruit participants for your moderated studies only, i.e. requiring a meeting between you and the participant. We are working to add more types of studies in the future!

How are participants sourced?

Participants are recruited from our worldwide community, and when the community is insufficient to meet your study needs, we source them directly on social networks such as Facebook, Twitter, LinkedIn. Our algorithm uses the power of social networks' ads targeting to display your study directly to the right users.

In which countries can recruit my participants?

Many countries are already represented in our community: USA, Canada, Brazil, Argentina, Chile, France, Spain, Italy, Germany, UK, Belgium, Netherlands, Saudi Arabia, Korea, Japan, Hong Kong… Participants can be sourced either in English or in native language. If you want us to source participants in native language, translation fees may be added (depending on the country - ask us if you need more information).

How is the price calculated?

Our pricing includes participants incentive and our service fee. Depending on the type of target, the format of your study, the duration of the meeting and the offer chosen, you instantly obtain the total price per participant met.
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Evaluate the price of your needs in a few clicks!

How does the profile selection work?

Once you launch the recruitment, our algorithm will automatically contact the profile that best suits your target audience. On the Tandemz platform, you can view each participant's answers to your screener and check their profile. You can pick and choose which participants are best suited to your study, and reject the other profiles!

Can I make my study directly on Tandemz (such as a survey form, an unmoderated usability test or an online session)?

Unmoderated studies are not supported yet. We are working on it, stay tuned!

How long does it take to start the recruitment?

As soon as you launch recruitment, our algorithm starts contacting the best profiles for your study. Your get your first participants in just a few hours!

I need to recruit B2B participants or a difficult target. Is it possible on Tandemz?

It is possible to target B2B participants or a difficult target on Tandemz. Both the incentive and the fees will be higher, as the recruitment will be more complex.

I need more criteria than the ones available on the pricing page.

You can add a screener before launching the recruitment. Use the screener to ask any question you need in order to gain better knowledge of your participants' profiles. You will then be able to select the ones you really want to connect with. If this solution does not fit you, contact us, we'd be happy to help and find an alternative way of targeting your dream participants!

I need help to choose the right user research method or lead my study.

We can offer you additional services to help you during your study. Do not hesitate to contact us by chat or by email at contact@tandemz.io to let us know your needs.

How do I get started?

You are ready to recruit your first participants? Click here and start setting up your study. Your first participants are just a few clicks away!

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