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The purpose of the present general conditions of use (hereinafter referred to as the "General Conditions of Use") is to govern 1) your participation in one or more surveys offered by Tandemz) and if applicable 2) your Membership in Tandemz, all on the Tandemz Platform.
The Platform is provided by Tandemz, a public limited company with capital of €2,560 registered with the Paris Trade and Companies Register under number RCS PARIS 881 896 187, whose registered office is located at 4 rue de Ventadour 75001 Paris.
We invite you to read the Contract carefully and to print it out if you wish, before taking part in a survey or completing the Tandemz online registration formalities. You can only become a Tandemz Participant once you have correctly completed the form and accepted the provisions of the Agreement.
When you take part in a survey or register for Tandemz, the Platform, you accept and confirm that :
We have given a special meaning to certain words regularly used in the Contract. These words begin with a capital letter. You will find below the definitions we have given them:
The Platform offers you by registering via the Site to earn Rewards, by participating in the projects of our Study Partners. The purpose of the Tandemz Platform is to enable our Participants to access projects and obtain Rewards, in particular on the Site, and/or on the websites and applications.
Registration is only possible from the age of 16. If you are under the age of eighteen (18), you acknowledge that you have received authorisation from your parents, guardian(s) or legal representative(s) to participate in the Platform.
We reserve the right to ask you for proof that you are of the age required to join the Platform. The Membership form must be completed with your legal civil identity (first name, surname, etc.).
By joining the Platform or participating in a study, you confirm that you are a resident of the country in which you have indicated that you are a resident.
Membership of the Platform is free, without obligation and may be terminated at any time by either party.
It is not necessary to join the Platform to take part in studies offered by our Study Partners.
Only one Account per person and per e-mail address will be allocated.
Once you have complied with and fulfilled the conditions set out above, correctly completed the registration form and accepted the Agreement by clicking on "Create an account", under the "tester" section, you will become a Participant on the Platform in France.
By joining the Platform, you can earn Rewards by completing online surveys, taking part in UX tests or participating in online communities.
For online surveys, you will receive an invitation by e-mail.
In order to be a Participant on the Platform, you must consent to the processing of your personal data in order to be invited to the surveys, to receive our e-mails, which is a condition for successful participation in the surveys of our Research Partners, and to be able to take part in these surveys. In particular, you agree to us processing your personal data in order to create your profile with a view to sending you relevant surveys. Each survey is aimed at participants with very specific characteristics. The selection of participants invited to take part in a survey depends both on our customer's needs and on a random selection of participants. This means that not all participants can take part in all surveys. It is therefore not possible to choose which surveys you wish to take part in. For more information on the processing of your personal data, please consult our Privacy Policy. You may withdraw your consent to the processing of your personal data at any time.
You are free to participate in the surveys to which you have been invited.
By subscribing to the Platform, you agree to the deposit of the cookies required to target the surveys that will be offered to you.
If your Account is inactive for a period of twenty-four (24) months, i.e. if you do not register for a survey for a consecutive period of twenty-four (24) months, your Membership of the Platform terminates. This does not prevent you from re-registering and/or participating in surveys.
In order to use the Platform, you must have Internet access, either directly or via devices with access to Internet content. You are solely responsible for the cost of telephone calls to connect to the Internet and to the Website and/or websites and applications.
You must also have all the equipment needed to connect to the Internet, in particular a computer and modem or other connection device, and an e-mail address. The survey may specify the type of equipment required (e.g. a mobile phone rather than a computer, or vice versa), in which case you must comply.
You earn Rewards by completing surveys designed by our Research Partners.
The monetary equivalent of the Rewards earned for each operation will be communicated to you on the Site or via e-mail. Rewards vary according to the study project.
To benefit from a Reward, the Participant must have opened an account with our gift voucher provider. For information purposes only, at the time of writing, this is Glady in France and Tremendous for the rest of the world.
These rewards must be used within one year; otherwise they are forfeited.
If your participation in a survey is complete and complies with the survey rules, the Reward will be credited automatically to your Account after your participation. The Reward will be awarded if the answers communicated by the Participant are sincere and of good quality, if the comments are neither inappropriate nor insulting and if the participation rules have been respected. If no reward is provided for taking part in the survey, you will be informed of this beforehand in the invitation email. In certain exceptional cases, the Company reserves the right to modify the stated reward after the event. As part of our Research Partners' projects, we invite Participants to take part in surveys, product tests or online communities:
by e-mail;
- by instant messaging and social networks;
- and on the Site.
We reserve the right to cancel without delay and without formality the sending of the Reward or to exclude a Participant in the event that he/she has not fulfilled his/her commitments. In addition, you may be excluded from the Platform and from any participation in surveys.
If necessary, we may transmit to the competent tax authorities the information available on each Participant who receives a Reward. In accordance with applicable laws on the protection of minors, we reserve the right to refuse a Reward to a Participant under the age of eighteen (18). French law allows you to receive tax-free compensation up to a certain annual amount. Beyond this limit, we remind you that it is your responsibility to declare any income received from your Internet activities to your tax office.
Your use of the Services implies that you provide us with answers to the questions asked by any means available to you, such as writing, images, sound, videos, depending on your preferences (your "Content").
You may stop responding and using the Services at any time.
Subject to compliance with these Terms, you are free to choose your Content and what you wish to share. Please note that the Service does not require you to send us any personal data beyond what is strictly necessary.
Each study may have its own participation rules, in particular for those involving a live exchange (type of equipment, quality of connection, sound environment, etc.). These rules must be complied with, in addition to the rules of conduct, in order to receive the Reward.
You acknowledge that you authorise us (and the Study Partner) to make exclusive use of your Content and that you grant us all intellectual property rights necessary for this purpose.
The Platform, as well as the materials contained on the Site, including but not limited to software, content, sketches, graphics, logos, text, information, data or files (hereinafter the "Protected Content") are the exclusive property of the Company and/or its licensors, and are protected by copyright laws.
Any use or reproduction of the Protected Content that is not authorised pursuant to these Terms and Conditions of Use, or without our prior written consent, is strictly prohibited and may infringe the intellectual property rights of the Company, its subsidiaries and/or licensors.
The trademarks and logos of the Company, its subsidiaries, the Study Partners and the Study Partners' clients are the property of the Company, its subsidiaries, the Study Partners, the Study Partners' clients, their suppliers or licensors and may not be copied, imitated or used, in whole or in part, without the prior written consent of their respective owners.
We cannot be held responsible for cases of force majeure or for any errors you may have made in the information provided, which are necessary for the correct delivery of the Rewards. The delivery times shown on the Site are given for information only, and may change depending on the delivery times of Reward suppliers and banks.
Participants are invited to refer to the description of each Reward for its precise characteristics.
Any risk of theft or fraudulent use of your Rewards will be your responsibility from the moment the Reward is awarded to you. We therefore decline all responsibility for the loss, theft or fraudulent use of your Rewards.
In addition, we undertake, and you undertake, that each of the parties will never be held liable for any indirect damage, such as, but not limited to, loss of profit, loss of opportunity, etc., which may result from the use of this website.
We cannot be held responsible for late, lost or misdirected mail, or for mail sent to an incorrect address, electronic or otherwise.
We cannot be held liable for any loss or damage suffered as a result of a failure to access the Site. Similarly, we shall not be liable for any loss or damage arising from the loss of access to the Site.
As part of your Membership and your participation in the studies, you declare that you will only provide accurate, up-to-date and complete information about yourself, as requested. You undertake to update this information promptly and to ensure that it is accurate, up-to-date and complete.
In particular, you undertake not to make any fraudulent, misappropriate or ill-intentioned use of the Platform.
You declare that your use of the Platform is solely personal and non-professional.
You acknowledge and agree that you are solely responsible for the content of your transmissions as part of your participation in the studies. In particular, you undertake not to provide any content that is unlawful, defamatory, obscene, pornographic, indecent, licentious, suggestive, harassing, threatening, invasive of privacy or rights to the protection of personality, abusive, provocative, false, inaccurate, misleading, fraudulent, that impersonates another person, that infringes an intellectual property right, that violates the obligation of confidentiality or any other right of an individual or a third party.
You undertake to keep secret the full content of the surveys submitted to you. The contents of each project are confidential and fall within the scope of intellectual property and/or business secrecy. Reproduction, modification, disclosure and any form of use require written authorisation from the author or owner.
Depending on the nature of the Project, you may be required to access or have access to confidential banking or financial information which is confidential and may be protected in particular by banking secrecy or privileged information. Any use of this information outside of your sole participation in the Project is prohibited, and you will bear full responsibility in the event of a breach of this prohibition.
Data circulating on the Internet is not protected against misappropriation or piracy. You undertake to comply with the codes of conduct, customs and rules of behaviour which are published on the Site, as well as the notices of use, warnings, reproduced or mentioned by us and/or our Partners.
You may not reproduce, copy, sell, resell or exploit for commercial purposes all or part of the Platform, any use of the Platform or any right of access to the Platform. You may not attempt to obtain or obtain Rewards fraudulently. Any fraud or abuse may result in administrative and/or legal action being taken by us, including confiscation of your Rewards obtained and cancellation or termination of your Membership.
Any process or manoeuvre whose purpose is to obtain Rewards without the conditions for acquiring the Rewards being fully complied with is grounds for the automatic termination of the Contract, it being specified that in this case, these facts may be interpreted as damage intentionally caused to our business.
You must not under any circumstances, whether knowingly or unknowingly, communicate viruses, altered data or any other harmful or destructive files or information to the Company or our Partners, and more particularly on the Site.
As part of your use of Tandemz on the Internet, the Site, we are required to process personal data about you. We also use cookies when you browse the Site.
For more information on the processing of your personal data and the use of Cookies, please consult our Privacy Policy. In the context of our Study Partners' projects, we do not use your personal data for purposes other than those set out in the Confidentiality Policy.
We reserve the right to cooperate, in accordance with the law, with the public authorities carrying out checks in relation to content and/or services accessible via the Internet or to illegal activities carried out by you.
The Contract comes into force on your acceptance and will continue for an indefinite period unless terminated in accordance with article 13 of the General Terms and Conditions of Use.
The Contract may be terminated by you at any time in accordance with the procedure described on the Site or by registered letter with acknowledgement of receipt to Tandemz, 4 rue de Ventadour, 75001 Paris. For processing reasons, your cancellation request will be processed within a maximum of seven (7) days.
In addition, your Membership implies your consent to the processing of your personal data, which is inseparable from your participation in the Tandemz programme with a view to completing surveys and obtaining Rewards. Consequently, if you withdraw your consent, object to the processing of your personal data, delete your personal data or restrict the processing of your personal data, the Contract will be immediately and automatically terminated.
In the event that one or more of the cases set out below applies, we reserve the right to terminate the Contract ipso jure, without prior notice and without legal formalities, by e-mail or by post:
As a result, we will, without further notice to you, cancel your Rewards, your Account, any unused Rewards and your Membership and you will, where applicable, bear all costs of any damages, legal proceedings or other expenses incurred.
We may also terminate the Contract ipso jure and without legal formalities by e-mail or by post giving two (2) weeks' notice in the event of :
In the event of termination of the Contract, whatever the cause of such termination, it is expressly provided that you shall remain liable for compliance with the obligations arising prior to the date of termination of the Contract.
You may not claim any compensation as a result of the termination of the Contract.
We reserve the right to change or modify at any time, without limitation, any element of the Platform, the accumulation of Rewards. These changes will be communicated to you on the Site or by any other means. We will submit significant changes to you for approval. If you do not agree to the changes to the Platform, we will treat this as a termination of the Agreement by you in accordance with clause 13.1 of the Terms and Conditions. We reserve the right, at any time, to modify, suspend or discontinue, temporarily or permanently, all or part of the Platform. We will inform you in advance as soon as possible. We shall not be liable to you or to any third party for any modification, suspension or interruption of the Platform.
Any new version of the General Terms and Conditions of Use, the Privacy Policy or the Cookies Policy will be submitted to you for approval, except for those clauses which do not comply with applicable law or which are required by applicable law. In any event, we will inform you if changes are made to the Contract. If you do not accept the new provisions of the Contract, we shall consider that you have terminated the Contract in accordance with article 13.1 of the General Terms and Conditions of Use.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE CONTRACT IS GOVERNED BY FRENCH LAW. ALL DISPUTES ARISING FROM THE INTERPRETATION, PERFORMANCE OR TERMINATION OF THE CONTRACT SHALL BE SUBMITTED TO THE COMPETENT COURTS.
This Agreement sets out the entire agreement between you and us in relation to the Platform and supersedes any prior agreement between you and us. If one or more provisions of the Agreement are held to be invalid or declared as such in application of a law, regulation or following a decision by a competent court, the other clauses will retain their force and scope. The fact that one of the parties does not avail itself of a breach by the other party of any of its obligations under the Contract, or delays in exercising any of its rights under the Contract, shall not constitute a definitive waiver of the performance of this or any other provision, or of the exercise of this or any other right. The titles of the articles are for information purposes only.
Update: October 2024
